Setting up email

Quick reference:
Settings -> Email Settings 

The first step is to create and set up Workspace 365. During the setup we’ll help you to configure your email using Exchange. After completing the steps, you will have access to your email.


"Exchange url is not valid" and/or "Unable to connect to Exchange"

If you are using Office 365 you should always leave the “Use integration credentials for Exchange connectivity” box unchecked.


If this box is checked Workspace will automatically use integrated credentials for the connection to the Exchange mailbox.

If the workspace is connected to Office 356 the box should never be checked because Workspace automatically gets their credentials from Office 365. 

This option is located in Settings > Exchange settings”. 


Important: the workspace checks for the user's UPN and not the primary SMTP address. Do primary SMTP address and UPN differ, it can cause problems. We recommend to keep these equal to each other. If this is not the case, add the mailbox from the email app under managed mailboxes, and use this as the default send address. Otherwise you can make use of the integration credentials. The user will have to fill these in manually before they can access Exchange.