Troubleshooting Workspace synctool

While installing the Workspace365 Synctool you might run in to some error code in the log files.

• Requirements
• API Endpoint or resource id was not found
• Firstname and Lastname are required
• The remote server returned an error: (400) Bad Request

Requirements:

"API Endpoint or resource id was not found"

018-08-16 16:42:00.689 ActiveDirectoryToWorkspaceSyncTool.ActiveDirectory.NotificationService - Error during W365 notification
 ActiveDirectoryToWorkspaceSyncTool.ActiveDirectory.NotificationService.A(:0) (null)
 NDAW.AdSyncApi.Client.Exceptions.NotFoundException: API Endpoint or resource id was not found

The error explains that some information that was put in is invalid.
This issue could be solved by checking the following:

• The Workspace site URL
• API Token
• Environment name

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"Server refused to authenticate client, check if API is enabled and authentication token is correct"

 NotificationService - Error during W365 notification
 NDAW.AzureActiveDirectorySync.ActiveDirectory.NotificationService.CreateOrUpdateUserNotification(:0) (null)
 NDAW.AdSyncApi.Client.Exceptions.AuthenticationException: Server refused to authenticate client, check if API is enabled and authentication token is correct

The error explains that there is no connection between the Synctool and Workspace.
This issue could be solved by checking the following:

• The Workspace site URL
• API Token
• Environment name
• Enable sync from Active Directory

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The Workspace site URL

API Token

Environment name

The environment name has to be set, this can be found after the /.
Example: portal.workspace365.net/"john"

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"Firstname and Lastname are required"

NDAW.AdSyncApi.Client.Exceptions.ServerValidationException: Server
validation failed: FirstName:This field is required, LastName:This field is requiredTh

The error explains that the workspace synctool is trying to synchronize a user without a first and last name assigned to them in azure. Fix this by making sure all users have a first and last name assigned to them.

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"The remote server returned an error: (400) Bad Request."

ActiveDirectoryToWorkspaceSyncTool.AzureAD.Exceptions.AzureAdParsedDataServiceException - Exception parsing failed
ActiveDirectoryToWorkspaceSyncTool.AzureAD.Exceptions.AzureAdParsedDataServiceException.Parse(:0) (null)
System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadData(Uri address)
at ActiveDirectoryToWorkspaceSyncTool.AzureAD.GraphQuery.AzureAdGraphQuery.A()

1. Add the database.
   
   
2. Browse to the Synctool DB and fill your password in.
   
   
   
3. Click close and open the synctool table "AzureAdToken". Select the
   AzureAdToken line and remove it. (Select & Delete)
   
   
   
   
4. Restart the synctool and check the logs.
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