1. Creation of a ServiceAccount in Clientless RDP Gateway

Workspace 365 administrators can configure a Clientless RDP setup. The first thing that needs to be done, is to create a service account. You can do that by entering the Clientless RDP server as the system administrator in the web interface. To access the web interface, just type /clientlessrdp behind your Workspace URL.


Click on the Connections tab. 



Click on the “New Group”. 

Fill in the Connection group name, which must be equal to the Workspace 365 environment name. 

Please note that the connection group name exactly matches the workspace 365 environment name. E.g. -> environmentname will be the Connection group name.

Click “Save”

Go to the Users tab. 


Click “New User”


Give it a name, we advise something like {Environmentname}ServiceUser (Change {EnvironmentName} with the name of the Workspace Environment).  

  • Give it a strong password. 


Enable the following permissions. 

  • Create new users
  • Create new connections



Enable the following permissions on the earlier created group. 

  • Read
  • Update



Now everything is set, and that user which you just created is only available for that Workspace environment. 

  • Log in to your Workspace365 environment
  • Go to Settings -> Clientless RDP
  • Click New Gateway

Fill in the Gateway name, Gateway server address, gateway service user (The user which you created above) the gateway service user password (The password of that user). From now on your able to create connections in this environment