TOPdesk

Quick reference:
Settings -> Integrations -> TOPdesk connections

Table of Contents

 

Introduction

Did you know that you can connect TOPdesk to the Activity Feed? For more information, go to Workspace API example: Activity Feed and TOPdesk notifications.

From Workspace version 3.11, we introduced an upgraded version of the TOPdesk live tile. In this version, any organisation can take advantage of the benefits of TOPdesk! Both IT support and other employees can instantly view and open support tickets from the TOPdesk live tile.

The signed in user will only see their own created tickets, filtered by the UPN. If that user does not exist in TOPdesk, it will be created and it could take up to 10 minutes before this is updated in the Workspace.

Self-hosted partners can configure TOPdesk in two different ways. Click here for more information.

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Requirements

The following is required to configure the connection to your TOPdesk:

  • TOPdesk URL: this is the URL where your TOPdesk is available on. 
  • Username: this is the username from your TOPdesk. This can be a newly created account in TOPdesk. This account must have the 'Operator' role. Make sure this user has at least 'read permission'.
  • App password: you need to generate an app password. Follow the documentation described here.

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Configuration

First, the connection to TOPdesk needs to be configured.

  1. Go to the workspace Settings as an admin.
  2. Under Integrations, select TOPdesk connections.
  3. Click New to configure a new connection.
  4. Enter the necessary information as mentioned in the requirements:
  5. Click Add to save the connection.

Next, you can configure the TOPdesk app in the App store:

  1. Go to the App store.
  2. Make sure Manage apps is selected.
  3. Click Add new app.
    AddNewApp.png
  4. Search for and select TOPdesk.
  5. Then, click Add.
    AddTopdesk.png
  6. Configure the app, select the connection you created earlier under Connection.
      topdesk1.png
  7. When you're done configuring the app, click Save.

You can now add the app from the App store to Workspace, either to a new or existing group. 

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