Table of Contents

• Introduction
  • TOPdesk within a Workspace Tenant (update 3.11)
  • TOPdesk configuration on instance level (update 2.64)
• Configuration

Introduction

There are two scenarios for configuring TOPdesk in Workspace.

TOPdesk within a Workspace Tenant (update 3.11)

In Update 3.11 we are introducing a upgraded version of the TOPdesk live tile. In this version you are able to enable any organisation to take advantage of the benefits of TOPdesk! This way, both IT Support and other employees can instantly view and open support tickets from the TOPdesk live tile. Based on people’s login to the Workspace, the tile will instantly show the correct support tickets. 

TOPdesk configuration on instance level (update 2.64)

In update 2.64 we introduced TOPdesk live tile for Workspace. This configuration will give you the change to configure one TOPdesk for all the Workspaces on the instance. As an admin you need to do additional configuration to connect to your TOPdesk account. 

Configuration

We developed an integration for this in TOPdesk. In this version it’s only possible to see the (status of) open tickets. The next step is to also let customers submit new tickets through Workspace 365.

To add this feature, navigate to Settings > App store > TOPdesk
And check mark the Enable box.

Configure the TOPdesk app by selecting, or adding an connection. You can read more on how to configure connections here

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