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Changes to the Azure AD tenant

 

 

Overview

There are different kind of scenarios where you need to switch/migrate to a new Azure AD tenant and/or update the domain for the tenant. 

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Change Azure AD tenant with the same domain

If you want to migrate/change the exact same domain and users with UPN (e.g. anthony@workspace365.net) to a new Azure AD tenant, there are a few things to consider/update on the Workspace 365 side. 

  1. Make sure you have set up the new Azure AD with all the users present with the same domain and email address (UPN).
  2. Make sure the primary admin* has a mailbox.
  3. RequestEmergencyAdminAccess with the primary admin* in the Workspace.
  4. Follow the email flow and configure Single Sign-On.
  5. After you have setup Single Sign-On remove/cleanup the old Azure AD tenant.

*primary admin is the admin with which the workspace is created/registered.

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Change Azure AD tenant with different domain

If you want to migrate/change a different domain and users with UPN (e.g. anthony@newdayatwork.com ) to a new Azure AD tenant (anthony@workspace365.net), there are a few things to consider/update on the Workspace 365 side. 

  1. Make sure you have set up the new Azure AD with all the users present with the new domain and email address (UPN).
  2. UPN of the users needs to be updated in the database. Make sure you have the old domain (e.g. newdayatwork.com), new domain (e.g. workspace365.net) and tenant url (e.g. portal.workspace365.net/w365support) ready.
    1. If you are a Self-hosted partner you could update this yourself or contact us
    2. If you are a Hosted partner please contact us
  3. Make sure the primary admin* has a mailbox.
  4. RequestEmergencyAdminAccess with the primary admin* in the Workspace.
  5. Follow the email flow and configure Single Sign-On.
  6. After you have setup Single Sign-On remove/cleanup the old Azure AD tenant.

*primary admin is the admin with which the workspace is created/registered.

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Same Azure AD tenant with different domain

It is also possible to have your own URL for customers/environments.
Check this article for more information about this.

After we add the custom URL for the customer, you need to follow these steps:

 

It is also possible to redirect the new URL directly to the customer environment.

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