Known issues

The screen is stuck on: "Incorrect password or server configuration"

It could be that the credentials are correct but that there is a configuration issue within the RDS/Gateway properties. Please check the setting below.

Incorrect timezone forwarded to the RDP connection

If this happens we suggest to checkout the timezone which is specified on the Linux machine which is hosting the Clientless RDP software.

You can do this by signin in on the Linux machine via SSH and run the following command:


This will display the current timezone set on the machine, if this is incorrect you can run the following command to set it to the correct timezone:

dpkg-reconfigure tzdata

When done, recheck the timezone and the timezone issue will be resolved when restarting the RDP connection via Workspace 365.

Not able to open multiple tabs with different applications

If this happens we suggest to change the Group policy settings on the RDS Farm to allow multiple connections per user, see this article for more information:

NOTE: When you use different integration credential sets for different RDS connections as the same user in your Workspace 365, you cannot launch 2 applications with different integration credentials currently. 


Blurry screen in CRDP environment 

In CRDP there is a know issue with a blurry screen.
When scaling in a CRDP environment it happens that the screen will be blurry.
It will be fixed when the scaling of the webbrowser is set to 100%.