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Troubleshooting the Fileserver (WebDav SSL)

  1. Overview
  2. Basic troubleshooting
  3. Logs
  4. Error messages

Overview

Fileserver is configured but does not work in the workspace environment. It can be challenging to troubleshoot this. What can I check and do to resolve this problem? Have you already seen our other fileserver configuration articles? Fileserver articles

Basic troubleshooting

  • Make sure you can log in and access the URL through windows explorer.
    • If not, please check WebDav settings.
  • Make sure you can log in and access the URL through an internet browser.
    • If not, please check WebDav settings
  • Credential error?
  • Is the WebDav URL correctly configured within the workspace?
    • Check the WebDav URL in the workspace environment ( Settings Fileservers ).

Logs

When you did the basic troubleshooting and the fileserver is still not working, please check the logs.
Information on how to get the logs can be found here: Log files

Error messages with solutions