Follow

App request

Table of Contents

 

Introduction

It is now possible to request access to an existing app via the App store as a regular user. This article shows you an example of how it works.Request_app_flow_ENG.gif

A Workspace Boost license is required for this functionality.
Check the App permissions first, before granting access to a user.


App request example

User Sarah wants acces to the shortcut app Spotify. Sarah is part of the Finance group.

mceclip12.png

First, under Group management, the admin must change the permission Make user requests of the Finance group to Allow. Click on Done from the action bar. 

mceclip13.png

After setting it to Allow, the option User requests will appear on the left side in the admin settings.  

mceclip14.png

Now, user Sarah has the ability to request apps via the App store icon.

mceclip15.png

Instead of opening the regular App store for admins, the Request apps overview opens. 

mceclip16.png

From here, Sarah can request access to the Spotify shortcut app, including a reason, by clicking on Request.

mceclip17.png

The card will now show "Requested".

mceclip18.png

The admin will receive a notification in the Activity Feed about the requested app from Sarah.

mceclip19.png

Click on View details for more information. 

mceclip21.png

For the admin, it will be visible under the User requests section under Open requests. You can accept or decline requests from here or via "View details" from the Activity Feed.  

mceclip20.png

By selecting the open request, you can choose whether to accept or decline it from the action bar.  

mceclip22.png

"Can't accept selected request(s)"? This error message occurs when the user does not have permissions on the requested app. We promote granting access based on group permissions and not individual user permissions.

When Sarah has permissions to the Spotify shortcut app, the admin can accept the app request including a note.

mceclip23.png

mceclip24.png

This will be visible for Sarah in her Activity Feed. She now has acces to the requested app. 

mceclip25.png

Back to top