Change Azure AD tenant with different domain
Table of Contents
Introduction
If you want to migrate/change a different domain and users with UPN (carter@w365support.com) to a new Azure AD tenant (a.carter@newdomain.com), there are a few things to consider/update on the Workspace side.
Old | New | |
Azure AD tenant |
w365support.onmicrosoft.com |
newtenant.onmicrosoft.com |
Azure AD domain |
w365support.com |
newdomain.com |
UPN |
a.carter@w365support.com |
a.carter@newdomain.com |
Workspace 365 url |
https://portal.workspace.url/w365support |
https://portal.workspace.url/w365support |
Instructions
- Make sure you have set up the new Azure AD with all the users present with the new domain and email address (UPN).
- The synctool can be used to automatically update/sync the users (or the UPN of these users need to be updated in the database, however this is a last resort solution).
Make sure you have the following in place:- Old domain (e.g. w365support.com)
- New domain (e.g. newdomain.com)
- Tenant URL (e.g. portal.workspace365.net/w365support)
(If you are a Self-hosted partner you could update this yourself. If you are a Hosted partner, contact us).
- Make sure the Primary admin (the one who created/registered Workspace) has a mailbox enabled.
- RequestEmergencyAdminAccess with the primary admin in the Workspace.
- Follow the email flow and configure Single Sign-On.
- After you have setup Single Sign-On remove/cleanup the old Azure AD tenant.