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Add in a filter for outlook


If you log on in and check your email, there is a Filter option so you can also change your view (to conversations)

Filters--> View--> Conversation

Customers who are accessing their mail through workspace get a bare outlook view where one cannot change their settings. So they get each reply in a seperate mail. If there has been an attachment a few comments back it can be a pain to find it again. 


Gijs van den Berg

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