Other
Here you will find more information on our Support Portal, SLA and Workspace requirements.
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How do I use this Support Portal?
Table of Contents Introduction What are the benefits? How and when should I submit a ticket? What is a Change Request? How can I submit new ideas? How can I stay up to date? Anything else I need to know? Introduction On our Support Portal you...
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Workspace 365 requirements
Table of Contents Overview Requirements Registration Workspace 365 Workspace 365 users Shortcut to web app Email, Email live tile & Calendar live tile Document live tile & SharePoint intranet RSS live tile Single Sign-On Single Sign-On apps: Az...
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Global vs. Primary Administrator
Table of Contents Introduction Global Administrator What is a Global Administrator? What can it do? Do I need to remain access to this account? Keep the access token alive! Requirements Primary Administrator What is a Primary Administrator? ...
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Service Level Agreement (SLA)
Table of Contents Overview Support SLA Hosting SLA Overview In this article you can read more about the support- and hosting SLA's. Support SLA You will be responsible for providing first line support to your customers and end-users. For thi...