Frequently asked questions
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Which browsers support Workspace 365?
Workspace 365 is fully supported by the latest versions of Google Chrome, Edge, Mozilla Firefox and Safari for Mac. A mobile view mode for smartphone devices is also available. Here's an overview of browser versions supporting Workspace 365 (all r...
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How does Workspace 365 connect with Azure AD?
Workspace 365 connects with Azure AD via a registered Azure AD application, which grants Workspace 365 permissions to use the desired API's. These API permissions are used to communicate with Office 365 based on the signed in Workspace 365 user, s...
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How can I get a CRDP gateway server URL?
When you have an Adapt or Boost subscription, it doesn't necessarily mean you can instantly make use of Clientless RDP. A prerequisite for the setup is a CRDP gateway server URL, because the CRDP functionality depends on the CRDP Gateway. If you ...
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Where can I find the Provisioning Key?
The Provisioning Key is given during the launch (technical onboarding) of the Workspace 365. With this key you can manage your entire instance, for example create or delete Workspace environments. It is highly sensitive information and should be k...
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What to do when users and/or groups are not being synced from ADD to Workspace as expected?
Keep in mind that: Users from distribution lists and/or mail-enabled security groups cannot be imported. Users from Nested Groups cannot be imported. UPN change Workspace check's for the user's UPN. A change to UPN can cause problems. We recomm...
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How can I create or import new users in Workspace 365?
There are three ways to create or import users: Import users automatically from Azure AD to Workspace Import users from CSV or Office 365 (groups) Create users manually in Workspace 365 The Azure AD synctool is recommend in larger Workspace envi...
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How do I fix Workspace 365 login problems?
If you are locked out as an administrator from Workspace 365, you can request emergency access. This function will help you to request a new password for the Workspace environment in order to set up SSO again. Do you receive specific error message...
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Workspace updates
You don't have to worry about anything. As soon as we have a new version available, we will automatically update the Workspace for you. The new version will be deployed during night time (there could be some downtime during update, give or take 5 ...
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Is it possible to create a completely unique URL for a Workspace 365 environment?
This is possible for parties which host Workspace 365 themselves (server-wise). Contact your specific reseller to discuss if this is possible. If we (New Day at Work B.V. - Workspace 365) are hosting your Workspace, this is also possible. Make sur...
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Is a redundant setup of Workspace 365 supported?
We use Microsoft Azure to host our service. We provide High Availability by combining a fully redundant setup with cloud services available in Azure. This way we can offer you the true SaaS experience. If you are a self-hosted partner, you will n...
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Do you make backups?
Yes, we are ISO 27001 certified and that requires us to make backups of all of our cloud resources. If you need to have a backup restored of an environment we host for you, please contact Support. If you have chosen to host Workspace 365 yourself,...
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Can I remove the Global Admin from the Workspace?
Yes, but is not recommended! We advise you to not remove this account from your AAD and to store the credentials on a secure place. We use the Global Admin for the registration of Workspace 365 and creation of the Single Sign-On App Registrations ...
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For what use cases did we develop Clientless RDP?
What is Clientless RDP? Not everybody needs a full remote desktop, some people only use a handful of remote applications. For these people we developed Clientless RDP. When they want to open an application they simply click on the application in t...
