Dear partners,

Yesterday morning between 8:00 and 8:45, we experienced an outage that impacted the user experience.

With this communication, we want to inform you about the cause and about the measures we have taken to prevent such incidents in the future.

While we aimed to minimize the impact on you and our users, we understand that this may have caused some inconvenience. We sincerely apologize for any inconvenience this may have caused.

If you have any questions or concerns regarding this communication, please feel free to reach out to us.

Below you'll find the RCA document for more information regarding the outage: