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Step 1. Create a ServiceAccount in Clientless RDP Gateway

Table of Contents



Workspace administrators can configure a Clientless RDP setup. The first thing that needs to be done is to create a service account.


Create a service account

  1. Navigate to the Clientless RDP server URL and log in as the system administrator. You can create the service account under "Settings".
  2. Click on the Connections tab. 

  3. Click on the “New Group”. 

  4. Fill in the Connection group name, which must be equal to the Workspace 365 environment name.

    Please note that the connection group name exactly matches the workspace 365 environment name. E.g. -> environmentname will be the Connection group name.

  5. Click “Save”
  6. Go to the “Users” tab

  7. Click “New User”

  8. Give it a name, we advise something like {Environmentname}ServiceUser (Change {EnvironmentName} with the name of the Workspace Environment).

    - Give it a strong password 

  9. Enable the following permissions. 

    - Create new users
    - Create new connections


  10. Enable the following permissions on the earlier created group. 

    - Read
    - Update


Now everything is set. With this user, you can continue to configure the gateway for the workspace environment.

Proceed to step 2

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