If you are missing a certain feature or functionality in Workspace 365, you can submit a feature request. In this article we explain how you can do this.
As a Direct Customer
Send an email to [email protected] with the following information:
Description of the feature
Priority (Nice to have/Important/Critical)
For which issue is this a solution?
Current workaround?
How many users?
As a Partner
Feature requests can be submitted via the Support Widget on the Partner Portal. See our article Support Widget for more information.
In the Support Widget, click Contact Support
Select Submit Feature Request
Click the button to be redirected to our Feature Request ticket form and enter the necessary information to submit the feature request
I submitted my feature request, now what?
All feature requests are first received by the Support team. They check if the feature request is valid or if there is perhaps another way to achieve the desired result. A Support agent may reach out to you for additional information about your feature request.
If the feature request is valid, the Support team forwards it to our Product team. It is then up to the Product team to decide if and when the feature request will be picked up.